Booking to Tatkal Tickets & Measures to Avoid Misuse of Tatkal Scheme

Ministry of Railways

Booking to Tatkal Tickets & Measures to Avoid Misuse of Tatkal Scheme

On Indian Railways, reserved accommodation including Tatkal accommodation can be booked through computerised Passenger Reservation System (PRS) on first come first served basis. During peak rush periods/days when demand outstrips the availability, reserved accommodation especially in higher classes and on popular routes gets exhausted within short duration of opening of reservation. However, during lean periods, on non-popular and lower classes, the accommodation remains available for longer duration. The phenomenon is more relevant for Tatkal where limited accommodation is earmarked. This happens as the available limited accommodation is accessed simultaneously through more than 10,300 counters at 3465 computerised Passenger Reservation Centers as well as through internet.

To avoid misuse of Tatkal Scheme, there are some inbuilt features in Tatkal scheme which includes provision of not granting refund on cancellation of confirmed Tatkal tickets except in case of certain special circumstances indicated in the scheme, not allowing any modification of Tatkal ticket, etc. Some additional steps have also been taken to facilitate the passengers and to avoid the misuse, some of which are:-

• Staggering of the timings of reservation under Tatkal scheme.
• Captcha implementation in Registration, Login and Booking page to check fraudulent booking through automation software.
• Imposition of minimum time limit before proceeding for payment gateway as well as after making payment while booking tickets through internet.
• Making OTP(one time password) compulsory for all net Banking Payment options.
• Disabling authorised agents to book Tatkal tickets during first half an hour of opening of reservation.

To keep a check on the activities of touts, preventive as well as regular checks are conducted jointly/individually by Vigilance, Security and Commercial Departments, and the action against the culprits is taken as per provisions of Section 143 of Railways Act, 1989.

This information was made available in reply to a question in Rajya Sabha.

Source: PIB

Tatkal booking likely to get easier – IRCTC

Tatkal booking likely to get easier – IRCTC

“Attempts are being made to simplify the extremely popular Tatkal reservation system.”

Tatkal booking is a blessing in disguise for train travelers who urgently need tickets, but the process of booking tickets on this system could be a constant source of irritation. Though plenty of reasons are attributed to it, the main grouse is the slow server connectivity and the IRCTC website’s inability to handle multiple user load.

Addressing this issue, Sandeep Dutta, the Chief Public Relation Officer of IRCTC, which is a sister concern of the Indian Railways, said, “All over the country, more than ten lakh tickets are reserved everyday, of which about 50% is booked through IRCTC.

“On the Tatkal system, between 10 AM and 12 PM, nearly 1.5 lakh tickets are booked everyday on the IRCTC website. In the beginning the website server was able to book only 7000 tickets per minute. Now, it has been raised to 14,000 e-tickets per minute.

“When users all over the country try to reserve tickets on Tatkal at the same time, the website crashes due to the overload. This has constantly been a huge challenge for IRCTC. Despite the fact that IRCTC has given a number of facilities, its reputation suffers due to this.

To tackle this problem, IRCTC decided to purchase five new world-class Singapore-based servers. These servers will be added to the main IRCTC server in another ten days. User capacity will increase from 14,000 to 24,000 per minute maximum. There will not be any website crash after that.

So, Tatkal reservation is going to become much more user-friendly.

Source: www.cgstaffnews.in

Display of TTE/Conductor name and mobile numbers in the Trains

Display of TTE/Conductor name and mobile numbers in the Trains

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)

No. 2014/TG-V/4/04

New Delhi, dated 17.12.2014
Chief Commercial Managers,
All Zonal Railways.

(COMMERCIAL CIRCULAR NO. 53 OF 2014)

Sub: Announcement regarding mobile number of TTE/Conductor in the trains.

Recently during the course of annual review meeting held with Central Vigilance Commission, it was inter-aha suggested that the name and mobile number of TTES/Conductors should be displayed on every compartment of the trains so that public can contact them in case of any need.

2. In this connection, attention is drawn to instructions issued vide this office letter no. 2012/TG-I/20/Pt. 1 dated 13:08.2012 (CC 110. 48 of 2012) wherein Zonal Railways were advised to print the name of the TTEs/Conductors manning the coaches on end-to-end basis on the reservation chart through the PRS. It was also informed that for all other trains, the names of the ticket checking staff deployed on the 1st leg should be printed on the chart at the train originating station. Compliance of these instructions may be ensured.

3. The suggestion of CVC as mentioned above was examined keeping in view the ground realities and it was not found practically feasible to implement the same. It is however, desired that in trains like Rajdhani, Shatabdi & Duronto Express trains where the provision of announcement is there, the name of the Conductor/TIES manning the coaches earmarked to them and the coach in. which they are available should be announced during the run of the trains after every Commercial halt so that the passengers in need can contact them for assistance.

Necessary instructions may be issued to all concerned.

sd/-
(Vikram Singh)
Director Passenger Marketing
Railway Board

Source: http://www.indianrailways.gov.in